Companies are realizing that it is employee experience (EX) that shapes organizational success
HR leaders across the globe cite EX as an important factor for organizational success as it gives them an edge over their competition. We give you three reasons why your organization should think about this important topic:
Reason 1: Employer value proposition to employees
EX is a major differentiator in a job market that’s getting more commoditized and automated. Employees don’t want to be stuck in a rut – they want a workplace that engages them regularly and values them. Gone are the days when companies retained top talent by promising promotions.
Reason 2: Happier employees and workplaces treat customers better
We’ve all see it – overworked employees treating customers unprofessionally. A workplace that puts emphasis on the satisfaction and happiness of their employees before anything else will see a positive impact on business results. Employees need a feeling of belonging to a workplace culture that is engaging, respectful of their inputs and considerate. This will result in a happy workforce that treats its customers right!
Reason 3: Change is easier to handle
Employees who are valued get personally invested in the company. Change – no matter how big or small – is easier to handle when you have empathetic employees. They realize that decisions have been taken in their interest, as opposed to unhappy employees who perceive an ulterior motive behind them.
If you’re looking for a competitive edge, look no further than ‘employee experience’. It’s the deciding factor for the employees of the future and the present.
Over the past few years, we’ve helped many companies kick-start their EX programs. They resulted in increased productivity, employee and customer retention. Most importantly it created workplaces where people want to work!